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      How do I configure my browser's camera and microphone settings?

       

      Click on the type of browser you are using to see instructions that are relevant to you:

      Browsers:
      Google Chrome
      Edge
      Safari
      Mozilla Firefox

       

      Google Chrome

      1. If you are using Google Chrome, you should be able to enable your camera and mic by clicking on the lock icon in the top left-hand corner of your browser
      2. Change your camera AND microphone settings to “allow” from the dropdown options 
        Now refresh the page and you should be good to go!


        Google Chrome will allow you to set these permissions for one-time use or set them to always allow your permissions for Scoot. For ease of use, we recommend setting them to always permissions on every visit. 
        Permission prompt with the new one-time option.

        If you are not able to change the camera and microphone settings as indicated above, you may have accidentally blocked access by not allowing microphone/camera access. 

        If that is the case, Click on the three icons in the top right-hand corner of the screen and click on "Settings"

        That will open your browser settings in a new tab. Now click on "Privacy and Security on the left-hand side
        Screen Shot 2020-09-04 at 12.31.41 PMClick on "Site Settings"
        Screen Shot 2020-09-04 at 12.37.49 PM
        Give access to your camera and your microphone by selecting"allow from the dropdown menus for Camera and Microphone.Screen Shot 2020-09-04 at 12.38.04 PM Now you can close the page, then refresh and you should be good to go!

      Edge

      1. If you are using Edge, you should be able to enable your camera and mic by clicking on the lock icon in the top left-hand corner of your browser
      2. Change your camera AND microphone settings to “allow” from the dropdown options
      3. Now refresh the page and you should be good to go!

        Safari

        1. Open Safari Preferences.
          Screen Shot 2021-08-31 at 11.27.32 AM
        2. Navigate to Websites.
          Screen Shot 2021-08-31 at 11.28.58 AM
        3. Go to Camera and Microphone tabs.
        4. Change access to Allow.
        5. Restart Safari.

        Mac OS

        If after updating your Preferences in Safari, you are still experiencing issues, you may need to update the Security and Privacy settings on your Mac computer to allow access to the microphone and camera from your desired browser. To do this:

        1. Click on System Preferences at the bottom of your Screen
        2. Click on 'Security and Privacy'Screen Shot 2021-10-18 at 12.52.20 PM
        3. Scroll until you get to your Camera and Microphone settings
          Screen Shot 2021-10-18 at 12.52.47 PM
        4. Make sure your desired browser has access to your Camera and Microphone (these are done separately)


          To make these changes, you may have to enter your system password by clicking on the lock in the bottom left-hand corner

        5. Restart you browser

        Mozilla Firefox

        1. Open Firefox and go to the desired site.
        2. A confirmation pop-up displays asking if you want to share your device’s camera and microphone with that site.
        3. Select the Remember this decision checkbox if you want Firefox to remember your selections for this site so that they can be used by default in the future.
        4. Click the Allow button if you want to share these devices with the site.
          Screen Shot 2021-08-31 at 11.50.09 AM

        Failed to Initialize Devices Error

         

        If you have ever tried to enter a Room and gotten an error message that states "Failed to Initialize Devices", another application on your device may be using your camera or microphone.

        Here are some tips to help you resolve this error:

        • Some PCs do not support sharing your camera and microphone across multiple apps. Close out of all applications that may have access to your camera or microphone then refresh the page 
        • Check that your camera and microphone permissions are set to "allow" in your browser settings
        • Make sure your camera and microphone are both on while joining a Room. You can turn them off once inside! 

        If you attempt to turn off your camera or microphone while in the waiting room, you will receive an error message that will not allow you to enter the Room. Keep your camera and microphone ON until after you've entered the Room.